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Sujit Karande
Turn Around Time for for case record approval
Hi everyone,
I receive a requirement from clients where they wanted to track the Turn around time for approval processes.
We have approval processes for Case object and we want to calculate something like this :
Turn Around Time = Time when a case is approved - Time when a case is submitted for approval
Any suggestion?
I receive a requirement from clients where they wanted to track the Turn around time for approval processes.
We have approval processes for Case object and we want to calculate something like this :
Turn Around Time = Time when a case is approved - Time when a case is submitted for approval
Any suggestion?
Hi Sujit,
you can do something like this craete two field, and update them on approval submit and approved. And then a make formula field to get the interval.
Thanks,
Manohar
Appreciate your help on this.
I was able to create two fields "ApprovedAt" and "SubmittedAt". Both of type Date/Time.
And it is recording the time successfully when a case is submitted and approved. But I would like to know which type of field should I create to calculate and store the result of (ApprovedAt - SubmittedAt)
Thank you,
Sujit
Hi Sujit, i am sorry for the late reply. I think you can use formula field to do this.
have a look on this https://success.salesforce.com/answers?id=90630000000gkp8AAA
Let me know if you need any help.
Thanks,
Manohar