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Leticia Monteiro FreitasLeticia Monteiro Freitas 

How I activate actions on Sales Force?

Hi, 

I'm Trying create an action for my Cases and when I select the action type Email, returns a message like this:
The Send Email action is off or activities are not allowed. Turn on the Email Email action and allow activities, then try again.
Best Answer chosen by Leticia Monteiro Freitas
Narender Singh(Nads)Narender Singh(Nads)
Hi,
 Have you enable Email-to-Case?

If not then 
Go to setup. Search 'Email-to-Case' in quick find box. Click on 'Email-to-Case'. Click edit button and check Enable Email-to-Case checkbox. Save and now try.
Let me know if it helps

All Answers

Narender Singh(Nads)Narender Singh(Nads)
Hi,
 Have you enable Email-to-Case?

If not then 
Go to setup. Search 'Email-to-Case' in quick find box. Click on 'Email-to-Case'. Click edit button and check Enable Email-to-Case checkbox. Save and now try.
Let me know if it helps
This was selected as the best answer
Leticia Monteiro FreitasLeticia Monteiro Freitas
Hi Narender. 
Work it ! Thanks so much.