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Lata Quick action is not visible for case record for all layout
Hi Folks,
I have created a quick action and added it in two case page layouts. It is displaying on Feed section in classic for each records for each layouts , but in Lightning experience it is not visible for only one pagelayout. Also I found that only Post and Pull actions are vailable for that case layout, and other actions are not available.
Any idea ???
sorry for this issue you are encountering.
May I suggest you please check with below links which might help you further with the above issue.
- https://success.salesforce.com/answers?id=9063A000000ijRJQAY
- https://help.salesforce.com/articleView?id=case_interaction_add_actions_to_page_layout_lex.htm&type=5
Please let us know if this helps.Kindly mark this as solved if the reply was helpful.
Thanks,
Nagendra
In the edit page layout there is another section on top named as "Salesforce Mobile and Lightning Experience".
Select the "Quick Action" name from the selector and drag to the "Salesforce Mobile and Lightning Experience" section.
Save the page layout and check and let me know.
Hope this helps you.
Regards,
Ganesh
Hi Nagendra,
Thank you for your response. I have tried all the solutions mentioned, but I am still to find the reason of this issue.
Regards,
Lata