You need to sign in to do that
Don't have an account?
Tasia Demuth 4
State/country picklist different on leads vs. contacts?
Hi community!
I am having an interesting issue. Our Salesforce instance is integrated with our company website. We are a subscription-model company selling content, so we sync contacts up to our website to determine which contacts have web accounts and also what these contacts have access to.
I am seeing a weird thing where I am getting errors for leads regarding the state in the state/country codes for leads only. So contacts are syncing all right, but leads seem to be erroring out.
But, I thought the state/country picklist was universal for the instance so that does not make much sense to me. Am I wrong in that assumption?
Any thoughts would be greatly appreciated.
Thanks,
Tasia
I am having an interesting issue. Our Salesforce instance is integrated with our company website. We are a subscription-model company selling content, so we sync contacts up to our website to determine which contacts have web accounts and also what these contacts have access to.
I am seeing a weird thing where I am getting errors for leads regarding the state in the state/country codes for leads only. So contacts are syncing all right, but leads seem to be erroring out.
But, I thought the state/country picklist was universal for the instance so that does not make much sense to me. Am I wrong in that assumption?
Any thoughts would be greatly appreciated.
Thanks,
Tasia
Ideally yes, if you are capturing data into the standard address fields, it uses the Salesforce state/country picklist. Could you post the error here for better understanding.
Br, Dev
Here is the error:
Message: Salesforce push failure. Please see the logs for more details
Result: [{"message":"There's a problem with this state, even though it may appear correct. Please select a state from the list of valid states.: State/Province","errorCode":"FIELD_INTEGRITY_EXCEPTION","fields":["State"]}]
Request: PATCH /services/data/v35.0/sobjects/Lead/Custom_Email__c/will%2Eholloway%40clickfox%2Ecom HTTP/1.0 Authorization: OAuth 00D300000006Iw4!ARUAQDdd8ywqg3TvOtSYdVuc67Jbt.FKtf2tKbOqU6TjwGvtrlC1pL35lt_9n9guvFEO3e9oKLfd902cA5i015FtWYeXEf8l Content-type: application/json User-Agent: Drupal (+http://drupal.org/) Host: e-source.my.salesforce.com Content-Length: 1003 {"FirstName":"William","LastName":"Holloway","Email":"will.holloway@clickfox.com","Web_Phone__c":"7703134269","Country":"US","City":"Denver","Street":"3334 Milwaukee Street","PostalCode":"80205","State":"CO","Web_User_Name__c":"will.holloway@clickfox.com","web_c_BEA_Newsletter__c":null,"web_c_BCS_Newsletter__c":null,"web_c_dsmi_c__c":null,"web_c_DSM_Newsletter__c":null,"web_c_Monday_Events__c":null,"web_c_RES_Newsletter__c":null,"web_c_Tech_News__c":null,"web_c_E_News__c":null,"cat_c_Conferences__c":"Subscribed","cat_c_Prospecting__c":"Subscribed","web_c_JHub_Newsletter__c":null,"Company":"ClickFox","web_c_market_research_insights__c":null,"Topical_Alerts__c":null,"web_c_Measure_Insights_Newsletter__c":null,"web_c_Solar_Customer_Project__c":null,"Web_Account_Created_Date__c":"2018-09-28T16:30:00-06:00","webcCXNewsforCXStrategists__c":null,"webcCXNewsforCustomerCareSpeciali__c":null,"webcCXNewsforWebandMobileManager__c":null,"webcCorporateCommunicationsNews__c":null,"Topical_alerts__c":""}
The problem could be a misleading error message because it is a FIELD_INTEGRITY_EXCEPTION for the states/countries of the data of the contacts and those of the leads after the conversion but here, you don't have already converted your leads?