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StephenCraneStephenCrane 

A Way To See Users Looking At A Case

We've recently moved to Salesforce Service Cloud (lightning) from Zendesk, and one of the useful things in ZenDesk is you can see if someone else is viewing a ticket (attached screenshot). I don't see anything like that in Salesforce, is there something that can be built that shows users viewing a case?

User-added image
Ido Greenbaum 10Ido Greenbaum 10
Hi Stephen, 
This is an interesting requirement. I'll be listenting to this thread, and curious to hear how this is possible. 
Mark Meaders 9Mark Meaders 9
We are also migrating from Zendesk and find this to be glaring missing capability. Freshdesk also has this capability.
Duncan YoungDuncan Young
Bump this feature