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Big EarsBig Ears 

Mobile Development - SF1 vs. Lightning Experience vs. Classic

Dear all,

We're looking at the various options of using Salesforce mobile (Salesforce1 application, SF1 Browser, Salesforce Classic in the browser) and are finding limitations with each:

Salesforce 1
  • Overriding the "View" action on an SObject appears to have no effect at all in SF1 and the standard page is displayed
  • The lack of ability to override the Edit action and then return to the normal edit page if the override logic requires it
What have people done to fix their existing overrides when they move to SF1?
 
Salesforce Classic in Mobile
  • If you direct to the full Salesforce classic site in mobile (i.e. switching off the "Enable the Salesforce1 mobile browser app" setting), the UIThemeDisplayed variable still seems to think that the user is in SF1
Lightning Experience
  • With Lightning Experience switched on and "Enable the Salesforce1 mobile browser app" switched off, the user cannot log-in on mobile
  • With Lightning Experience switched on and "Enable the Salesforce1 mobile browser app" switched on, the user is directed to SF1, despite Lightning Experience being responsive to different screen sizes, etc.
Does anybody have any advice, answers or workarounds to these questions? It makes mobile development very difficult when the navigation behaviours/capabilities in the desktop and mobile version differ so wildly.

With thanks,
Andy
Best Answer chosen by Big Ears
Big EarsBig Ears
Lightning Experience questions - These are both by design and cannot be overridden

All Answers

Big EarsBig Ears
I have an answer for the "Salesforce Classic in Mobile" section - This is a known issue:
https://success.salesforce.com/issues_view?id=a1p3A000000jl1UQAQ

As I find answers for the others, I will report back here, but any other help is appreciated.
Big EarsBig Ears
First question resolved - This was a user error - We hadn't made the appropriate pages available to Salesforce1/Lightning Experience
Big EarsBig Ears
Lightning Experience questions - These are both by design and cannot be overridden
This was selected as the best answer
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I dont find the option to swtich to classic view in the Mobile App. Default login is Lightning in the Salesforce Mobile App. Can you please let me know how to switch off the Lightning view and default login to Classic view. Appreciate your response.
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Answer is the third option, which is,
Lightning Experience
With Lightning Experience switched on and "Enable the Salesforce1 mobile browser app" switched off, the user cannot log-in on mobile
With Lightning Experience switched on and "Enable the Salesforce1 mobile browser app" switched on, the user is directed to SF1, despite Lightning Experience being responsive to different screen sizes, etc.

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Salesforce1: Unfortunately, overriding the "View" action doesn't appear to have any lasting effect in Salesforce1, since the standard page always remains displayed. Furthermore, there's no straightforward method available for overriding Edit actions and then returning back to normal editing pages if required - something which presents quite an challenge when working with Salesforce1.
Salesforce Classic in Mobile Mode:

Even when disabling "Enable the Salesforce1 Mobile Browser App" setting and accessing full Salesforce Classic site on mobile, the UIThemeDisplayed variable still recognizes it as Salesforce1, therefore contradicting what would normally be expected behavior.

Lightning Experience: When enabled and the "Enable the Salesforce1 Mobile Browser App" setting is disabled, users may experience issues when trying to log-in using mobile devices.

Enabling Lightning Experience by activating "Enable the Salesforce1 mobile browser app" still leads to Salesforce1 even though Lightning Experience was designed to accommodate different screen sizes.

Unfortunately, I do not have specific workarounds or solutions to address these issues. Salesforce mobile development can be quite a challenging endeavor when the navigation behaviors and capabilities differ between versions; therefore you may require exploring alternative approaches or reaching out to support for additional assistance.

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