You need to sign in to do that
Don't have an account?
Basha sk 16
How to get the live agent user details ?
Hi,
How to get the live agent user details ?
i enabled a live agent user checkbox in multiple users but in chatting window one agent create a new case in case details page how ot i achieve that agent related user details
Thanks
How to get the live agent user details ?
i enabled a live agent user checkbox in multiple users but in chatting window one agent create a new case in case details page how ot i achieve that agent related user details
Thanks
According to the docs(https://developer.salesforce.com/docs/atlas.en-us.api.meta/api/sforce_api_objects_user.htm), the API name of the field is UserPermissionsLiveAgentUser. So in order to get a List of Users who have this ticked, the query you're looking for is: Check that you actually have a Contact related to the User. Using your query in the comments below, I was able to successfully get related Contacts.
Best Regards,
Nagendra.P