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Sreenivas M
When we Einstein bot with whatsapp all the dialog messages are going in single block
I have a einstein which is attached to whatsapp channel,i have 2 different dialogs in bot,the first one will answers the question and second dialog basically ask the customer regarding feedback question.
On web chat these 2 messages are coming separately one by one but where in case of whatsapp all these 2 dialogs are going as single message so customer is couldn't identify the feedback question actually we are asking.
On web chat these 2 messages are coming separately one by one but where in case of whatsapp all these 2 dialogs are going as single message so customer is couldn't identify the feedback question actually we are asking.
https://help.salesforce.com/articleView?id=sf.bots_service_deploy_to_channels.htm&type=5
All Answers
>> https://www.wearemarketing.com/blog/salesforce-whatsapp-integration-release.html
The above link has the details mentioned can you try checking if all the steps are proper?
Let me know if it helps you and close your query by marking it as solved so that it can help others in the future.
Thanks.
I'm the same problem, how do you resolve it?
https://help.salesforce.com/articleView?id=sf.bots_service_deploy_to_channels.htm&type=5