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Vladimir Bessonov
Cannot see Cases created with Orchestration with other cases
I was following a quick start on IoT Salesforce.
After I created Event, Context, Orchestration - I created rules to create cases. I thought it is not working. but then I used the console. I queried cases - I saw all of them are there. but when I open cases in the service cloud, I see only those I created manually.
What could be the issue?
P.S. While I was writing it I found the reason. I needed to create a new list view for the cases and remove the filter - to see all cases, not only mines.
After I created Event, Context, Orchestration - I created rules to create cases. I thought it is not working. but then I used the console. I queried cases - I saw all of them are there. but when I open cases in the service cloud, I see only those I created manually.
What could be the issue?
P.S. While I was writing it I found the reason. I needed to create a new list view for the cases and remove the filter - to see all cases, not only mines.