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How to Build a flow which route cases with Case types & subject line Human Resource to a new queue
Dear Folks,
I need to build a record triggered flow which route cases for below conditions
Your help with flow is highly appreciated
REGARDS.
Fiona
I need to build a record triggered flow which route cases for below conditions
- Email subject contains Telecommunication OR AWS
- Case with Record Types - Airtel OR Vodafone
- Picklist field when it has value as "Prepaid"
Your help with flow is highly appreciated
REGARDS.
Fiona
Refer the below link have solution for similar kind of ask.
https://knowledgepredator.com/2021/09/17/lightning-flows-in-salesforce-how-to-assign-records-to-queue-using-flows/
If this helps, Please mark it as best answer.
Thanks!!