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brahmaji tammanabrahmaji tammana 

Customize Embedded Chat Button actions

Is it possible to customize the buttons in the Embedded Chat? We would like to connect a web form (web to case) to the embedded chat through one of the available buttons. This doesn't seem possible through configuration and we would like to know how this could be developed.

We inspected from the browser console that the embedded chat window is using EmbeddedServiceUtil and we are unable to make changes to this js file as we can’t locate it in our developer console. Would it be possible to make changes to this js file or which other options we have?
brahmaji tammanabrahmaji tammana