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Talal JavedTalal Javed 

I am doing zom with Salesforcer integration and now see a message saying 'invalid access token' - please help

AbhishekAbhishek (Salesforce Developers) 
Hi Talal,

https://devforum.zoom.us/t/always-getting-invalid-access-token/3334

As per the above Zoom official document, there are a lot of issues with Zoom connectivity.

You can contact them to further proceed with this issue.

For your reference,

https://devforum.zoom.us/t/zoom-rest-api-call-always-resulting-in-error-124-invalid-access-token/4800

I hope you find the above solution helpful. If it does, please mark as Best Answer to help others too.

Thanks.

 
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Heather WallingHeather Walling
If you are receiving an "invalid access token" error message while using Salesforce Integration Services with Zoho, it means that the authentication token that was used to access Salesforce has either expired or is incorrect.

Refresh the Access Token: Generate a new access token in Salesforce and use it to authenticate the connection with Zoho. To do this, go to your Salesforce account, click on your profile icon, select "Settings", then click on "Reset your Security Token". Follow the instructions to generate a new token and update your Zoho integration with the new token.

Check the API Connection Settings: Make sure that the API connection settings in both Zoho and Salesforce are configured correctly. Check that the authentication method and endpoint URL are correct.

Verify the Integration Permissions: Ensure that the integration user has the necessary permissions to access Salesforce data. Check that the integration user has the appropriate access rights to the Salesforce objects and fields that are being accessed.

Check the Integration Logs: Review the integration logs to identify any error messages or issues that may be causing the "invalid access token" error. The logs may provide more details about the cause of the issue.

If these steps do not resolve the issue, you may need to contact Salesforce Integration Service Support for further assistance.
Arun Kumar 1141Arun Kumar 1141
Hi Talal,

If you're receiving an "invalid access token" error message during a Zoom call with Salesforcer integration, it's likely that the access token you're using has expired or become invalid.

To resolve this issue, you can try the following steps:

Refresh the access token: First, try refreshing your access token to see if that resolves the issue. You can typically do this by logging out of the integration and logging back in. Alternatively, you may need to generate a new access token through the Salesforcer platform.

Check the integration settings: Make sure that the Salesforcer integration is properly configured with the correct credentials and settings. Double-check that the access token you're using matches the one listed in the integration settings.

Contact Support: If you've tried the above steps and are still experiencing issues, contact the Zoom and/or Salesforcer support teams for further assistance. They may be able to provide additional guidance or troubleshooting steps to help you resolve the issue.


Please mark it as best answer if it will help you.
Thanks