function readOnly(count){ }
Sign Up ›
Starting November 20, the site will be set to read-only. On December 4, 2023,
forum discussions will move to the Trailblazer Community.
Learn More

Browse by Topic
ShowAll Questionssorted byDate Posted
+ Start a Discussion
Dhitendra ReddyDhitendra Reddy 

How to access live agent in community/sites?

Hi All

Is there any way I can access Live Chat agent through communities/sites/third party apps?

Our client wants to integrate/embed  Live Agent into our existing application(Not salesforce app). So our agents can access Live chat inside that application. Or is there any way we can access Agent chat window through APIs?.
Thanks In advance

Thanks
Dhitendra Reddy
SandhyaSandhya (Salesforce Developers) 
Hi,

 You can use Live Agent in Communities . Here is a article written, you can get steps from start to end to configure the Live Agent 

http://www.jitendrazaa.com/blog/salesforce/setup-live-agent-in-salesforce-community/
 
Best Regards,
Sandhya
NagendraNagendra (Salesforce Developers) 
Hi Reddy,

You can use Live Agent in Communities. Here is an excellent article was written by Jitendra, you can get steps from start to end to configure the Live Agent in Communities. 
  • http://www.jitendrazaa.com/blog/salesforce/setup-live-agent-in-salesforce-community/
Hope this helps.

Kindly mark this as solved if the reply was helpful.

Thanks,
Nagendra
 
Dhitendra ReddyDhitendra Reddy

Hi Sandhya/Nagendra
Thanks for the quick response

I've gone through those artcles. All those artcles are related to customer/end user side customization.

But we want to customize on agent side chat window. Our agents need to access chat application inside third party application

Thanks
Dhitendra Reddy