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Einstein Insight Activity Conversation Should Disable For All Other User
Dears,
We enabled Einstein functionality for one of our clients. Email convertsaion is displaying under the records as a activity in einstein (only in lightning view not for salesforce classic view).
But it's showing all of the activities / conversation under the record even where the logged in user wasn't mapped.
Is that possible to track the converstaion based on logged in user ? So logged in user can see the conversation only where he mapped in that email conversation.
Ex:-
1. Record XYZ is having 50 conversation.
2. User ABC is mapped in only 25 conversation.
3. In this scenario user ABC should see only 25 conversation where he is mapped (TO or CC).
4. I believe the scratch customization will not help to cover all the einstein functionalities & tby default the conversation(s) not stored in salesforce, It's stored in another server and placed under the record based on AWS integration.
4. Have anyone face this challanges ? or do you have any idea to overcome this challange ?
Much appreciated if anyone come up with a best suggestion / solution.
Regards,
Soundar.
We enabled Einstein functionality for one of our clients. Email convertsaion is displaying under the records as a activity in einstein (only in lightning view not for salesforce classic view).
But it's showing all of the activities / conversation under the record even where the logged in user wasn't mapped.
Is that possible to track the converstaion based on logged in user ? So logged in user can see the conversation only where he mapped in that email conversation.
Ex:-
1. Record XYZ is having 50 conversation.
2. User ABC is mapped in only 25 conversation.
3. In this scenario user ABC should see only 25 conversation where he is mapped (TO or CC).
4. I believe the scratch customization will not help to cover all the einstein functionalities & tby default the conversation(s) not stored in salesforce, It's stored in another server and placed under the record based on AWS integration.
4. Have anyone face this challanges ? or do you have any idea to overcome this challange ?
Much appreciated if anyone come up with a best suggestion / solution.
Regards,
Soundar.