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uptime_andrewuptime_andrew 

"Insufficient Privileges" Error on Email Reply

This afternoon, one of our users started seeing "Insufficient Privileges" messages on a specific case record when trying to reply or send an Email.

 

This is only happening for this specific case, not for other case records.

 

Any thoughts?

Sonam_SFDCSonam_SFDC
Hi Andrew,

Please check if the user has access to the Contact record on that specific case where he is getting the error message, i've seen this when the contact access is not available.