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How to mass update Knowledge Base articles?
Currently to update Knowledge Base articles, for example, add an article to new categories, you must click into the individual article to make the updates. Is there a way to mass edit article categories? A use case would be if a new categories has been created, I'd like to add 200 of the existing articles to this new category, would I be able to use the data loader or any other tool to make such change all at once? Right now it is quite painful to make updates across a large number of articles.
jo9ix,
Unfortunately there is no "update" support in the API at the moment for Knowledge objects, nor there is some mass management tools.
This means there is no choice other than manually going over each article.
Etienne