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jeazyjeazy 

Quick Text Count

Hi all,


I am trying to figure out have to track Quick Text feature when a agent uses it. Basically, how many time a quick text was use over a given time, How many times did an Agent use a specific quick text over a period of time, etc..


I have looked into the Quick Text reports and/or "Sample Quick Text Report" but there's no count field or anything, you can report on any of the fields like title, description, category, etc..


So now I am thinking of creating our own count field and then write an apex trigger to update the field each time it's used if possible.


I want to know if there is a better way to work this solution or how to go about adding apex trigger to get the same results.
Any suggestions would be helpful.

 

 

Best Answer chosen by Admin (Salesforce Developers) 
Ashish_SFDCAshish_SFDC

Hi Jeazy, 

 

Currently we do not have the feature to report on Usage for Quick Texts. However we had couple of users looking for the feature before. 

Adding the count through trigger sounds interesting you can definately try that and see how that works. 

Please add this Feature Request to our Idea Exchange so that our Product Management can consider it for future Salesforce Releases. 

https://success.salesforce.com/ideaPost

 

Regards,

Ashish

 

 

 

All Answers

Ashish_SFDCAshish_SFDC

Hi Jeazy, 

 

Currently we do not have the feature to report on Usage for Quick Texts. However we had couple of users looking for the feature before. 

Adding the count through trigger sounds interesting you can definately try that and see how that works. 

Please add this Feature Request to our Idea Exchange so that our Product Management can consider it for future Salesforce Releases. 

https://success.salesforce.com/ideaPost

 

Regards,

Ashish

 

 

 

This was selected as the best answer
jeazyjeazy
Thanks Ashish!

I will update you if I'm successful with adding a count through trigger.

Best,
Jean
Ashish_SFDCAshish_SFDC

Hi Jean, 

 

You are really welcome, please do add the outcome here as that would help a lot of other users. 

 

Regards,

Ashish
Alan AshbaughAlan Ashbaugh
This is important for us, too!
ForceMantis (Amit Jain)ForceMantis (Amit Jain)
Came across this post while implementing something similar. It seems it is awaited since a long time. There is an idea about this feature https://success.salesforce.com/ideaView?id=08730000000ksUNAAY Hope salesforce works on this soon.