function readOnly(count){ }
Sign Up ›
Starting November 20, the site will be set to read-only. On December 4, 2023,
forum discussions will move to the Trailblazer Community.
Learn More

Browse by Topic
ShowAll Questionssorted byDate Posted
+ Start a Discussion
Open CTI AdapterOpen CTI Adapter 

Open CTI Adapter Integration

We have two types of call center setup in Sales Force.
 
One using the demo adapter without CTI API and another using CTI API.  
The later version is passing different parameters to the adapter URL when we try to connect and debug the demo adapter. 
 
Need to know the information to expect from sales force and information to be sent to the sales force to establish a connection between sales force and soft phone. 
 
Any code, clarification on the same will be helpful.
sfdcAnonsfdcAnon

Hi! Trying to understand the question here. Open CTI has different initialization parameters sent to the adapter URL.

 

I'm not sure how you can connect the demo adapter to the Open CTI adapter URL. Open CTI URL params are meant for internal salesforce.com use only. Partners and customers shouldn't have to use any of them.

 

You can learn more about the Open CTI Adapter from the following links -

http://wiki.developerforce.com/page/Open_CTI

http://www.salesforce.com/us/developer/docs/api_cti/index.htm

http://blogs.salesforce.com/company/2012/08/open-cti-moving-cti-integrations-to-the-cloud.html