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chinnyy In case object SLA FLAG SET
Hi,
Can any one suggest me how to fix the below requirement issue.
The Tech Ops Center needs SLA flags set for Technical Issue Cases. Flags need to be set from Case Created and from Case Re-Opened.
From Case Created and Case Status = Open
Green = Case Age < 10 hours
Yellow = Case Age > or = 10 hours and < or = 15 hours
Red = Case Age > or = 16 hours
From Case Re-opened and Case Status = Re-Open
Create a new field called Re-Open Age to calculate the time from when a case is re-opened until when it is closed.
Green = Case Re-Open Age < 10 hours
Yellow = Case Re-Open Age > or = 10 hours and < or = 15 hours
Red = Case Re-Open Age > or = 16 hours
Thanks,
Indu.