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gbu.varungbu.varun 

Open CTI Configuration

I have to integrate CTI system with Salesforce. I have installed open CTI from following link.

http://wiki.developerforce.com/page/Open_CTI#Installing_The_Demo_Open_CTI_Adapter

 

Can anyone guide me How can I configure it with my CTI System? I have simple requirement. I have to open relative account page as a pop up when a call is reached at CTI System.Please help.

GunishGunish
Hi Varun,

You will need to engage with a consultancy to work with you to do this work. However there is a lot material available online as well to get you through the initial hurdles.

If you have specific problems, or specific steps which you need help we, we can answer those for you on the board.

Have a look at this in the mean while!

https://na1.salesforce.com/help/doc/en/salesforce_cti_developer_guide_2.pdf


Regards,
Gunish
Subhani PSubhani P

Hi Varun,

 

Check the following links for third party apps which are avialable in app exchange for integraiton os CTI with Salesforce

 

https://appexchange.salesforce.com/results?keywords=cti&type=Apps

 

And check the below link to understand about CTI integraiton.

 

http://help.salesforce.com/apex/HTViewSolution?id=000005115&language=en_US

 

If this post is helpful please throw Kudos.If this post solves your problem kindly mark it as solution.

 

Thanks,
Subhani,
Salesforce Certified Developer,
www.mydbsync.com
gbu.varungbu.varun

Hi Subhani,

 

I have also tried these apps and links. I have to implement my own adapter.

 

Thanks,
sfdcAnonsfdcAnon
Hi gbu.varun, 

Not sure if this is still an open question, but checkout this blog - http://blogs.salesforce.com/company/2012/08/open-cti-moving-cti-integrations-to-the-cloud.html

There's a newer way to build CTI integrations to salesforce with Open CTI as described in the blog. You want to avoid the desktop adapter as it will no longer be supported with the Spring '15 release. 
gbu.varungbu.varun
Hi Everyone,

Thanks for help. I have done CTI Integration.
JayaJayaJayaJaya
Hi Varun,

We have CTI requirement, can you please let me know the steps involved in CTI setup.

Thanks.