function readOnly(count){ }
Sign Up ›
Starting November 20, the site will be set to read-only. On December 4, 2023,
forum discussions will move to the Trailblazer Community.
Learn More

Browse by Topic
ShowAll Questionssorted byDate Posted
+ Start a Discussion
RobBirdRobBird 

Validation Rule to pause call flow

Hello! I have a workflow rule that creates a certain number of calls based on the result of a Lead. For example, if the Lead Result is "Borrower did Application", there will be 3 calls scheduled to remind the borrower to send the application back to us. The first call is scheduled 6 days from when we mailed the application to them. The 2nd call is 3 days later and the last call is 3 days after that.

 

Our issue is if a borrower says they mailed the application back to us, we have no way of pausing the calls for "x" number of days. We do have a Task Result of "Borrower will mail application back" that I would like to use.

 

So for example, we call a borrower and they tell us they will mail the application back, we close the task with that result and it pauses the calls for 6 days.

 

Any help would be GREATLY appreciated.

 

Thank you

 

Rob