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vreddy Can I include a formula in an Email template...
I want to add 'if' condition in the email template and if it returns true insert a particular
merger filed.
I have all the users stored in a custom object with a custom field to differentiate them by designation.
I have a workflow rule in place (working fine) to send an email whenever a new record is created.
I want to include the name of the user for particular designation with 'hello', if not just 'hello'
Is it doable in first place..any suggestions are appreciated.
Thanks.
i would like to know the answer to this question as well. i have a field that is not a required one. If it has value i would like to insert a paragrpah. i am not able to figure out a way to do so.
thnx