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LogeshLogesh 

Integrating Service Cloud Console with third party CTI

Hi Mates,

 

Can we able to integrate service cloud console with third party CTI through REST API (Without using salesforce soft phone layout). Genesys IWS(Interaction Workspace) is a third party CTI. It has its own soft phone layout. If inbound call comes to IWS, contact number in the IWS should do screen pop up of matching contact detail page in salesforce service cloud console.

 

Thanks,

Logesh