You need to sign in to do that
Don't have an account?
zero1578
Duplicate Check New Case Override
We have very high volume Case usage. We have an issue with duplicates. I am looking to create a way to check case subject lines on 'New Case' attempts. If the subject line has a match, we prompt with the Case.CaseNumber of the match that was found.
Has anyone implemented a similar override or a new button that allows new case creation but will check for existing items?
http://www.salesforce.com/appexchange/detail_overview.jsp?id=a0330000002ghd4
which asks for some info, then searches, then allows you to add the record
you will have to modify this for use with cases i believe, but the concept is there.