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nicksquash
altering email to case default settings
Hi there
we're hoping to alter the way email to case handles new cases.
At the moment it creates a task for "UserA" as specified in sfdcConfig xml file which is unacceptable considering we have 50 cases a day come in via email to case.
We'd like to have these tasks automatically set to 'completed' so it doesn't clog up UserA's home page, or remove the process completely so that UserA has nothing to do with these cases and have them created directly into the queue.
Is there a place in the source code that i can change this?
or is there any other way I can do this?
thanks for your help
Nick
we're hoping to alter the way email to case handles new cases.
At the moment it creates a task for "UserA" as specified in sfdcConfig xml file which is unacceptable considering we have 50 cases a day come in via email to case.
We'd like to have these tasks automatically set to 'completed' so it doesn't clog up UserA's home page, or remove the process completely so that UserA has nothing to do with these cases and have them created directly into the queue.
Is there a place in the source code that i can change this?
or is there any other way I can do this?
thanks for your help
Nick
This sounds great, how did you manage to do this?
Nick
Thanks,
Chad
Private message sent.
Thanks