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sivadev
email to case
hi every one
can you please help me on it
when i am sending forward email to create a case the is not creating in org may iknow how to slove it that when an email is forwarded onto the ‘auto email address’ that this is not creating a case.
siva
can you please help me on it
when i am sending forward email to create a case the is not creating in org may iknow how to slove it that when an email is forwarded onto the ‘auto email address’ that this is not creating a case.
siva
Along with Sonam_SFDC's Suggestion, Please check if there any exceptions from triggers or any Customization did on case objtce which will help u to identify the issue.
Let me know if u need further help on this.
All Answers
When you set up email to case - you must have got a service Address(very long email address which you use to forward email to salesforce)
Do one thing:
1)Try to send a direct mail to this Service address and see if that creates a case- if it does create a case- that means the forwarding that you might have setup in your email address - is not working
2)if the case is not created - check the following - if the default case owner has access to the case record type which is being created
or if there are any validation rules restricting the case creation
Pls check the above and let me know..
Along with Sonam_SFDC's Suggestion, Please check if there any exceptions from triggers or any Customization did on case objtce which will help u to identify the issue.
Let me know if u need further help on this.
it creats the case when i sended for first time and when the msg forwarded again with out changing the subject it not creating the case
Many Thnaks
Siva
This is by design as its required so that the responses can be captured on the case when customers respond : read more: http://help.salesforce.com/apex/HTViewSolution?id=000005080&language=en_US
Are you still facing the issue with no case creation?