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StaciStaci 

'Is this article useful' for solutions

I'm wanting a way to get a count of useful solution articles.  Is there a way to do this sort of thing in apex or something.  I have no idea where to begin.  Any help would be awesome!
Ashish_SFDCAshish_SFDC
Hi Staci, 


You can try this App, 

http://appexchange.salesforce.com/listingDetail?listingId=a0N300000059QxXEAU

Read the similar threads, 

https://success.salesforce.com/answers?id=90630000000gpfyAAA

http://www.linkedin.com/groups/How-do-we-display-LIKES-3784290.S.243654100


Rating Articles
Internal app, Customer Portal, and partner portal users can rate articles on a scale of 1 to 5 stars and view the average
rating for an article. Average ratings are not static. Every 15 days, if an article has not received a new vote, its average
moves up or down according to a half-life calculation. This change ensures that over time, older or outdated articles
don't maintain artificially high or low ratings compared to newer, more frequently used articles. Articles without recent
votes trend towards an average rating of 3 stars. The Articles tab also allows users to compare the ratings for different
articles and sort the list view according to highest or lowest rated articles.

pg#2 , 
https://na1.salesforce.com/help/pdfs/en/salesforce_knowledge_implementation_guide.pdf


Regards,
Ashish

StaciStaci
I'm using Solutions, not Knowledge.  We don't have money to use apps and our IT dept won't let us use the free apps as they are not supported.  Any other ideas?
Ashish_SFDCAshish_SFDC
Hi Staci , 


There are Ideas available, I see you have already commented on one of them. 

https://success.salesforce.com/ideaView?id=08730000000Z8nUAAS

https://success.salesforce.com/ideaView?id=08730000000g0BkAAI


Regards,
Ashish