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Matt FolgerMatt Folger 

Outbound Emails Not "Firing"

Hi, I developed a workflow rule that also includes an Email Alert.  I know that the workflow rule is triggering because it also does a Field Update that IS functioning as desired.

However the emails aren't firing.  About 6 months ago I had a similiar problem, and SF tech support fixed it for me, it had something to do with some security setting somewhere, but I can't find a record of that at present.

Any advice appreciated!  Cheers.
Best Answer chosen by Matt Folger
Naveen Rahul 3Naveen Rahul 3

does sending emails normally works ??

if above said not working 

may you need to check this.

Email Administation ->Deliverability->Access

All Answers

Scott McClungScott McClung
Hey Matt,
Maybe the Email Deliverability 'Access Level' is too restrictive?
#2 in this help doc:  https://help.salesforce.com/apex/HTViewHelpDoc?id=emailadmin_deliverability.htm

Naveen Rahul 3Naveen Rahul 3

does sending emails normally works ??

if above said not working 

may you need to check this.

Email Administation ->Deliverability->Access

This was selected as the best answer