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NAlmola
Receive email-2-case emails based on business hours
Our company requires visbility of emails coming through from a particular customer on our email-2-case address during the times specified below:
Monday to Friday: 17.00 to 09.00 (OOH)
17.00 Friday to 09.00 Monday (OOH)
This is not our business hours but rather for providing OOH support for customers. Is there a way of doing this?
Monday to Friday: 17.00 to 09.00 (OOH)
17.00 Friday to 09.00 Monday (OOH)
This is not our business hours but rather for providing OOH support for customers. Is there a way of doing this?
We don't need an email alert for these just visibility of the cases generated by this particular customer during this period only.
Kind Regards N
1) you need a custom field(Checkbox) "OOH" on Lead
2) tick that field using before insert trigger which will business Hours in the logic
3) and final thing, a report using Filter i) leadSourse = 'Email' ii) OOH = true