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nagendra kumar 21 Voicemail to Case CX
Hi Everyone,
I'm Up-To-The-Minute to Saleforce.com, Recently i got placed at a top IT company, They assigend me a project name "Voicemail to Case CX".
Can anyone please Brief Me about What is "Voicemail to Case CX" and is ther any suggestable links,
And i would be appricate if you any could help me in Coding part too.
I'm Up-To-The-Minute to Saleforce.com, Recently i got placed at a top IT company, They assigend me a project name "Voicemail to Case CX".
Can anyone please Brief Me about What is "Voicemail to Case CX" and is ther any suggestable links,
And i would be appricate if you any could help me in Coding part too.
The CX-E platform elevates the enterprise capabilities of your Lync environment. With its direct IP integration to Lync, CX-E delivers essential communication applications for your business, including:
Enterprise-class voicemail to support your confidentiality and compliance requirements
Enterprise-wide and departmental speech and DTMF automated attendant
Informal call center for ACD and UCD functionality
Intelligent call completion based on schedules and user presence
Personal assistant to enable your mobile workforce
A full set of Information Access, Interactive Voice Response (IVR) and notification capabilities
Read more: http://processflows.co.uk/unified-comms-sms/products/callxpress/cx-e-integration-with-lync-enterprise/#ixzz3Wht4mqQU
Please follow the below link for more information
http://processflows.co.uk/unified-comms-sms/products/callxpress/cx-e-integration-with-lync-enterprise/
Best Regards
Naga Kiran