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MoreThanWYSIWYG
I have a case assignment rule that is not catching subject line stuff
It's Rule #1 in the case assignment rule list. It is letting emails with the subject containing "Automatic reply" attach the email to the case. It should be just dumping these into the spam queue and closing them.
Is there something wrong with my logic?
Is there something wrong with my logic?
and (isNew(), or (isPickVal(Origin, "Email"), isPickVal(Origin, "ReplyEmail") ), or (contains($Label.Spam_Email_Addresses, SuppliedEmail), contains(SuppliedEmail, "No Reply"), contains(SuppliedEmail, "NoReply"), contains(SuppliedEmail, "No-Reply"), contains(Subject, "Out of Office"), contains(Subject, "OutofOffice"), contains(Subject, "Out-of-Office"), contains(Subject, "Automatic reply"), contains(Subject, "Delayed Mail") ) )
is "Automatic reply" the only issue or do all of them have issues? like "Out of Office"?
Thx