You need to sign in to do that
Don't have an account?
TS-ITW
Contact Merge via API Losing Data
We have a contact merge process outside of Salesforce that calls the Contact merge API. We've seen several examples where this happens:
- The last created Contact record is selected as the Master record (survivor)
- The Contact record being deleted (merged into the Master) has data in FieldA, but the Master doesn't
- After the merge, the data in FieldA on the Master is null
From the documentation:
Apparently you can use the MasterRecord sObject to indicated which fields from the child should take precedence.