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Ankit Singh 6
Getting error -1474772396 while fetching report data through REST api call
Hi All
We are trying to fetch reports data from salesforce using REST api call. We are using below api call :
https://cs15.salesforce.com/services/data/v29.0/analytics/reports/00O40000003XxXCEA0?export=1&enc=UTF-8&xf=CSV&data=2&includeDetails=true
The above call works for some of our client but not for others. On fetching data users are facing below error :
Salesforce Reponse: [{"message":"An unexpected error occurred. Please include this ErrorId if you contact support: 1950640632-71631 (-1474772396)","errorCode":"UNKNOWN_EXCEPTION"}]
Please let me know resolution for this as it is creating problem for many users.
Regards
Ankit
We are trying to fetch reports data from salesforce using REST api call. We are using below api call :
https://cs15.salesforce.com/services/data/v29.0/analytics/reports/00O40000003XxXCEA0?export=1&enc=UTF-8&xf=CSV&data=2&includeDetails=true
The above call works for some of our client but not for others. On fetching data users are facing below error :
Salesforce Reponse: [{"message":"An unexpected error occurred. Please include this ErrorId if you contact support: 1950640632-71631 (-1474772396)","errorCode":"UNKNOWN_EXCEPTION"}]
Please let me know resolution for this as it is creating problem for many users.
Regards
Ankit
That is a GACK response code. See What Is A Gack? (https://developer.salesforce.com/blogs/engineering/2015/02/gack.html) Are you able to raise this as a support case?
Can you make a distinction between the clients it works for and those it doesn't? I.e.
Yes, we have already raised this as a support case.
The Salesforce support case will be the best way to get the actual underlying cause without a lot of trial and error.