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Ido Greenbaum 10Ido Greenbaum 10 

Service Cloud Console - 'Files' Custom Console Component - show all

Hi Community, 
A question regards the 'Files' Custom Component in the Service Cloud Console. 
The default behaviour is that the Files shows the recent list
When clicking 'show all', the list includes the 'emailed' files as well. 

show all

Can anyone suggest a way to make the 'show all' as default? Obviously, our Support Agents are missing important attachments which the current view. 

Thank you, 
Ido Greenbaum 10Ido Greenbaum 10
I've posted this an Idea :