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VamsiVamsi 

New User being notified of unrelated queue

Hi All,

We have created a new User few days back. Now he is being notified of case assignment notification realted to a Queue and to which he doesn't belongs but he is a manager of queue member for that queue. Not sure how he is being notified.

I have reviewed all the workflow and process builder emails alert notification, but didn't find any tracess for this users.

Can someone please let me know, how can we exclude notifications for this users from the Queue.
 
Amit Chaudhary 8Amit Chaudhary 8
Idea is posted for same. I hope you have same issue
1) https://success.salesforce.com/ideaView?id=08730000000aC6SAAU

Please vote for idea.

Let us know if this will help you
 
VamsiVamsi
Thank you for the response Amit,

We have other couple of users who belongs to the same role as the new user belongs and they are also the Manager of queue members, But they are not being notified of case assignement notifications when a new record it assigned to that Queue.

Please advise...!!