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RK BheemreddyRK Bheemreddy 

Custom App design to handle Change Requests or Enhancements in salesforce

Hi All,

We are planning to implement a process for handling change requests and enhancements. Currently users create a Case within salesforce and let us know if they need a change or they have an issue. Ideally we would like to group similar enhancement requests into one and have a process in place where it goes through requirements Gathering, Design, Dev, QA Testing, UAT and Release.

Can someone guide me through what an ideal approach would be to achieve this?

Thanks,
-RK