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Rakshana Cube84Rakshana Cube84 

Passwords for one or more external users were unable to be reset because the external users do not belong to any active community.

Hi All,

I am getting a error while going to reset password for portel users.

Error: - Passwords for one or more external users were unable to be reset because the external users do not belong to any active community.

Please help me on this.

Thanks,
Rakshana
NagendraNagendra (Salesforce Developers) 
Hi Shree,

Sorry for this issue you are encountering.

This error message is related to communities and not portals. One probable reason could be that the community is not yet in "Published" status. Please change the community status to published and check.

Also, Try adding the profile of your user to your community's settings

Please let us know if this helps.

Kindly mark this as solved if the reply was helpful.

Thanks,
Nagendra
Dave ChisholmDave Chisholm

Not useful. Community IS published, user is in profile that is added to community. still get   "Passwords for one or more external users were unable to be reset because the external users do not belong to any active community."   

And how does that even make sense?  Is there a way of adding users to communities other then profile?

 
Walid SarkisWalid Sarkis

Hey,
Did you manage to find a solution? I am still facing it.

Thanks