You need to sign in to do that
Don't have an account?
Parteek Goyal 59
How to relate Case to a Chat Transcript using Live Agent Pre-chat API, When more then one case are in search result?
Hi All,
How can we relate chat transcript to a case when mutiple cases are in search result.
Please Help.
Thanks,
Parteek
How can we relate chat transcript to a case when mutiple cases are in search result.
Please Help.
Thanks,
Parteek
You can automatically attach the transcript to a record i.e. a case by using the saveToTranscript method. Depending on whether you are using the pre-chat API or deployment API all you have to do is follow the instructions on the developer guide to automatically related the transcript to the case. Syntax: Please let us know if this helps.
Thanks,
Nagendra
Thanks for your reply.
I am using the pre-chat API and when I am searching the case using findOrCreate property, it is returning three case records in search result. So now I am not able to understand that how to relate the transcript with one case or opened case.
Thanks,
Parteek