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Nagireddy Praveen kumarNagireddy Praveen kumar 

I am working on live agent .I got 500 error( Error ID: 224230070-2185 (-186333133) .after getting this my coversation got stoped every time.I am unable to chat with live agent after getting this error please can any one suggest me solution

Thank in advance,


I am wotking on live agent. I got this error

An error has occurred while processing your request. The salesforce.com support team has been notified of the problem. If you believe you have additional information that may be of help in reproducing or correcting the error, please contact Salesforce Support. Please indicate the URL of the page you were requesting, any error id shown on this page as well as any other related information. We apologize for the inconvenience. Error ID: 224230070-2185 (-186333133)
NagendraNagendra (Salesforce Developers) 
Hi Praveen,

Sorry for this issue you are encountering.

This type of error indicates that an error has occurred that hasn't been trapped by the platform - a low-level java exception for example.  All you can really do in terms of resolution is raise this with support and wait for a response.
 
If you need to move quicker than, start removing functionality from the component to isolate where the problem occurs and see if there are any other mechanisms you can use.

There may be - I'd use a binary chop technique of commenting out half the code and seeing if the error goes away, and narrow down from that.

You may contact Salesforce support at the below email address:
support@salesforce.com
Hope this helps.

Kindly mark this as solved if the information was helpful.

Thanks,
Nagendra