You need to sign in to do that
Don't have an account?
Kumar5
email services case notification deactivation
Hello All,
I am getting case notification from email service when i have set email Deliverability to all emails.
Please let me know how to deactivate those notifications.
Thansk,
Kumar
I am getting case notification from email service when i have set email Deliverability to all emails.
Please let me know how to deactivate those notifications.
Thansk,
Kumar
Please follow below steps:-
Case--> Support Settings-> deactivate:-
Send Case Notifications from System Address
Notify Case Owners when Case Ownership Changes
etc
Please MARK AS A BEST ANSWER!
Regards
Mukesh
Thank you for your quick reply. I tried by deactivating the suggested options, but still i am gettting. However i am not getting this notification if update email deliverabilty as system email .
Thanks,
Kumar
Can you try this:
https://salesforce.stackexchange.com/questions/158445/how-to-disable-case-notification-email
If you want to disable the email send in salesforce the Deliverability have to set to 'No access'.
Hope this help.
I have to enable Deliverabilty to All email to avoid NO_MASS_MAIL_PERMISSION for sending email.
Thanks,
Kumar
Have you try with the link?
Yes, I have tried by disabling the all options. But still i am getting case created notification
Thanks,
Naresh
1. Deactivate case assessment rules: goto-- setup--case assessment
2. Deactivate all email alerts
Please follow and let me know if you have any issue.
Thanks
Mukesh