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Nikhil kanth Nayani
invalid cross reference id using process builder
Hi All,
Based on the Lead status I am trying to update the lead owner to a queue using the process builder. When my process builder has been pushed to different org I am getting error as below.
Error: The flow tried to update these records: null. This error occurred: INVALID_CROSS_REFERENCE_KEY: invalid cross reference id.
My Action field update is Lead owner(field) Queue(Type) xxx_Queue(Value)
Based on the Lead status I am trying to update the lead owner to a queue using the process builder. When my process builder has been pushed to different org I am getting error as below.
Error: The flow tried to update these records: null. This error occurred: INVALID_CROSS_REFERENCE_KEY: invalid cross reference id.
My Action field update is Lead owner(field) Queue(Type) xxx_Queue(Value)
To fix this, after you deploy, you will need to modify the process (clone) in the production org and re-link the queue by name in the prod org so it gets the proper ID. When you activate the cloned version, it should work as expected.
All Answers
To fix this, after you deploy, you will need to modify the process (clone) in the production org and re-link the queue by name in the prod org so it gets the proper ID. When you activate the cloned version, it should work as expected.