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iswarya sekar 7iswarya sekar 7 

when case is closed, after 5 business days an email should be triggered. and during these 5 days the case closed should remain checked? anyone help me to achieve this

Best Answer chosen by iswarya sekar 7
RKSalesforceRKSalesforce
Hi,
For your Case Closed Checkbox as i mentioned above create one more field update in your workflow actions after case close.
You can setup Business hours like below:
Goto - Setup- Enter Business Hours in the seach box--> Click on Business Hours --> New and Create Business Hours like Below. I hope it will work.

User-added image

Regards,
Ramakant

All Answers

RKSalesforceRKSalesforce
Hi Iswarya,

You should be able to achieve this by using Process Builder.
1) When your case is closed then by using Workflow or Process Builder update your Date/Time Closed field on Case by using Workflow Field Update(We need this field in next step). Also you can Mark your Case  Closed CHeckBox to True.
2) Create Process builder to send email after 5 days.
3) To Consider 5 Business days you need to setup Business Hours in Setup.

Please let me know incase any clarification is required. 

Regards,
Ramakant
iswarya sekar 7iswarya sekar 7
Hi Ramakant, Thanks for your Help and what should I do for "It should Remain checked in these 5 Business days"??
iswarya sekar 7iswarya sekar 7
CASE(
MOD( TODAY() - DATE( 2017, 1, 1 ), 7 ),
1, TODAY() + 2 + 5,
2, TODAY() + 2 + 5,
3, TODAY() + 2 + 5,
4, TODAY() + 2 + 5,
5, TODAY() + 2 + 5,
6, TODAY() + 1 + 5,
TODAY() + 5
)

Is this Correct for calculating 5 business days?? i have created a formula field, and i used in time dependent workflow.
RKSalesforceRKSalesforce
In Point No.1 above you can create one more field update to update your Closed Chechbox to True. Do you want that checkbox to be updated back to uncheched after 5 days?

Regards,
Ramakant
iswarya sekar 7iswarya sekar 7
yes, It may be or may not. But it should remain checked for 5 Business days. 
RKSalesforceRKSalesforce
Hi,
For your Case Closed Checkbox as i mentioned above create one more field update in your workflow actions after case close.
You can setup Business hours like below:
Goto - Setup- Enter Business Hours in the seach box--> Click on Business Hours --> New and Create Business Hours like Below. I hope it will work.

User-added image

Regards,
Ramakant
This was selected as the best answer
iswarya sekar 7iswarya sekar 7
Thank You Ramakant!! And where should i use this Business hour which should fire on workflow?
RKSalesforceRKSalesforce
Just set up you WOrkflow and Process builder. I hope Business hours would be taken care in th backend by salesforce. For testing purpose just put less time in the process builder.

Regards,
Ramakant
 
iswarya sekar 7iswarya sekar 7
Thank You so Much!!