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Is their any way Lightning can do screen pops in a separate browser?
We have recently inegrated with RingCentral. Something they neglected to mention during our Demo was that Salesforce Lightning does not support screen pop's in a separate browser. Is there anything that can be done from a developer end to fix this?
Lightning Experience doesn’t support the softphone layout field Screen pops open within when the value is New browser window or tab. In Lightning Experience, the default value is Existing browser window.
please check the below link for reference.
- https://developer.salesforce.com/docs/atlas.en-us.api_cti.meta/api_cti/sforce_api_cti_screenpop_lex.htm
Hope it helps.please mark it as best answer if the information is informative.
Thanks
Rahul Kumar