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Meredith Jen
Hi All, have a workflow question?
Hi,
Could any one of you help me on this .
I would like to do the below requirement via workflow ?
We would like a new workflow on "XYZ" record type Cases to:
* Upon a person taking ownership from the "ABC" queue Owner
* Case status should automatically be changed to "In Review"
.I tried the below code but it is not working . in workflow .
AND(
Record_Type_Name__c = "XYZ",
ISCHANGED(OwnerId),
OR(
OwnerId = $User.Id,
AND( LEFT(PRIORVALUE(OwnerId),3) = '00G', LEFT(OwnerId,3) = '005' )
)
)
Please help me on this . Thanks .
Could any one of you help me on this .
I would like to do the below requirement via workflow ?
We would like a new workflow on "XYZ" record type Cases to:
* Upon a person taking ownership from the "ABC" queue Owner
* Case status should automatically be changed to "In Review"
.I tried the below code but it is not working . in workflow .
AND(
Record_Type_Name__c = "XYZ",
ISCHANGED(OwnerId),
OR(
OwnerId = $User.Id,
AND( LEFT(PRIORVALUE(OwnerId),3) = '00G', LEFT(OwnerId,3) = '005' )
)
)
Please help me on this . Thanks .
Raj Vakati
I think below formula will work for you.