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Ben10 Live Agent (via Snapi-in) and Google Analytics
We are implementing Live Agent using a Snap-in on our website.
I've been asked to liaise with our anallytics team to make sure that when a sale is made on our website as a result of a Live Chat conversation, this is appropriately attributed in Google Analytics.
Right now, we use Zendesk, and another service called Segment handle the integration between Zendesk and GA. However, I am unable to find anything on how to get Live Agent to "talk" to Google Analytics.
1. Does Live Agent have the ability to pass analytical data into Google Analytics?
2. Is there any callback functionality within Live Agent?
Can anyone point me to some documentation on this?
Thanks
I've been asked to liaise with our anallytics team to make sure that when a sale is made on our website as a result of a Live Chat conversation, this is appropriately attributed in Google Analytics.
Right now, we use Zendesk, and another service called Segment handle the integration between Zendesk and GA. However, I am unable to find anything on how to get Live Agent to "talk" to Google Analytics.
1. Does Live Agent have the ability to pass analytical data into Google Analytics?
2. Is there any callback functionality within Live Agent?
Can anyone point me to some documentation on this?
Thanks