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Shiva RajendranShiva Rajendran 

How to create a time based case escalation rule entry in salesforce?

Hi everyone,
I have to escalate an case based on time entry. I mean after 5mins the case must be escalated in case rule entry
I have used the formula
((NOW() -CreatedDate)>= 0.00044)
The case entry always fails since the escalation rule is calculated only during the creation time.
Is there any way i can make the escalation rule to fire at 5mins of case creation.
I have also attached a 30mins timed escalation action to the escalation rule.If the rule passes in 30 mins the escalation happens.
Any suggestion on it?
Rahul KumarRahul Kumar (Salesforce Developers) 
Hi Shiva, Hope it helps.

Please mark it as best answer if the information is informative.so that question is removed from an unanswered question and appear as a proper solution.

Thanks
Rahul Kumar
Shiva RajendranShiva Rajendran
Hi Rahul,
I have gone through those links.
I have knowledge on time based action.
I need to know about time based escalation condition like escalation after 30mins for high priority case like that
I