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Rahul Singh Rana 9Rahul Singh Rana 9 

platform developer 2 certificate did not arrive

Hello,

I have complete both requirements of PD 2 certificate, MCQ and Trailhead Badges. I have also linked my Webassessor account with trailhead account. It has been almost one week and I am still waiting for my certificate. I have raised mutiple cases for this but no response. My questions are :

1) Is it common for certificate to arrive late or is it just my case, please let me if anyone of you faced similar situation.
2) Is there any way to reach certificate team apart from guided help on the website.

Also any guess why does it take so long to award this certificate, once you have completed all the requirements. For example in case of proctored exam the certificate is awarded immediately. 

Best Regards,
Rahul
Best Answer chosen by Rahul Singh Rana 9
jigarshahjigarshah
Rahul,

I am glad that the PD2 certificate arrived for you. If you intend to learn about CPQ here are the resources you could use.
  1. Salesforce CPQ Basics Trailhead Module (https://trailhead.salesforce.com/en/modules/sf_cpq)
  2. Moreover, the Salesforce Partner Community (http://partners.salesforce.com/)has some amazing resources that you could use.
  3. You can also follow the @SalesforceCPQ twitter handle for updates and use hash tag #askforce or @asksalesforce for any help with issues if you are stuck.
  4. Once you are ready you can then take the Salesforce CPQ Specialist certification (http://certification.salesforce.com/cpqspecialist)to showcase proven CPQ expertise 
All said and done, implementaiton experience on real world projects is a must and no amount of theoretical understanding & practice replaces that. Hence, try to have atleast one lifecycle implementaiton that you have been a part of before taking the certification.

Also, if your issue is now resolve, please close this thread.

All Answers

jigarshahjigarshah
Rahul,

The certificate arrives immediately after you clear the exam. In case of PD2 it takes a day or 2.

Morevoer, you may want to check the email address linked with your Webassessor account where the certificate email arrives and the Spam folder as well. You can also reach out to Salesforce through the following channels
  • Guided Support tab on http://certification.salesforce.com/#
  • Tweet to @SalesforceU or @asksalesforce handles on Twitter with your query
Rahul Singh Rana 9Rahul Singh Rana 9
Hello Jigar,

Thanks for your response. I have been checking my inbox as well as spam folder from last one week. I have raised multiple tickets through guided help, but no response. I have also tweeted to @SalesforceU or @asksalesforce, but no response. It's very frustrating that they take such long time, any idea why is it so. 

Best Regards,
Rahul Singh Rana
jigarshahjigarshah
It should not take so much time. Are you sure you have linked the right Trailhead account for your Platform Dev 2 Superbadge prerequisites? if not, you may want to check that.

Moreover, you can also raise a Case through your org's partner community.
Rahul Singh Rana 9Rahul Singh Rana 9
Hello Jigar,

Thanks for support, I finally got the cert. 

May I ask you something apart from certification.

I am planing to learn about various CPQs procducts such as Salesforce CQP and Apttus. Any idea how I can get some hands on on these, as I believe these are paid softwares.

Best Regards,
Rahul Singh Rana
jigarshahjigarshah
Rahul,

I am glad that the PD2 certificate arrived for you. If you intend to learn about CPQ here are the resources you could use.
  1. Salesforce CPQ Basics Trailhead Module (https://trailhead.salesforce.com/en/modules/sf_cpq)
  2. Moreover, the Salesforce Partner Community (http://partners.salesforce.com/)has some amazing resources that you could use.
  3. You can also follow the @SalesforceCPQ twitter handle for updates and use hash tag #askforce or @asksalesforce for any help with issues if you are stuck.
  4. Once you are ready you can then take the Salesforce CPQ Specialist certification (http://certification.salesforce.com/cpqspecialist)to showcase proven CPQ expertise 
All said and done, implementaiton experience on real world projects is a must and no amount of theoretical understanding & practice replaces that. Hence, try to have atleast one lifecycle implementaiton that you have been a part of before taking the certification.

Also, if your issue is now resolve, please close this thread.
This was selected as the best answer
Rahul Singh Rana 9Rahul Singh Rana 9
Thanks Jigar for all you help.
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