Apex Code Development You need to sign in to do that
Don't have an account?
Rahul Kotian Open console tab after live agent chat initiated
Hi guys,
I have a requirement for live agent chat:
1) we have a pre chat form where we gather the customer info.
2) If the fields match with existing contact in salesforce then open that contact sub tab in console (which can be achieved using "liveagent.prechat.findorcreate.map.doFind:Contact" and "liveagent.prechat.findorcreate.map.isExactMatch:Contact" )
3) But if the contact doesnt exist we need to open a console tab which has our custom search page .
I didnt find any methods in liveagent api to open sub tab in console.
Any suggestions on how to achieve this ?
I have a requirement for live agent chat:
1) we have a pre chat form where we gather the customer info.
2) If the fields match with existing contact in salesforce then open that contact sub tab in console (which can be achieved using "liveagent.prechat.findorcreate.map.doFind:Contact" and "liveagent.prechat.findorcreate.map.isExactMatch:Contact" )
3) But if the contact doesnt exist we need to open a console tab which has our custom search page .
I didnt find any methods in liveagent api to open sub tab in console.
Any suggestions on how to achieve this ?