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anu jainanu jain 

case owner field is not changing after the case has been transfer to other agent in live agent

Hi All 
We have configured live agent in my org,
We have observed the case owner field is not changing after case is transfer  to other agent .How we can change  case owner field to current user  name(who accept the chat).

Thanks,
Shivangni
Raj VakatiRaj Vakati
Please refer this link 

https://help.salesforce.com/articleView?id=000247132&type=1


This is working as designed. When a Case is created the owner is set, if that owner transfers the chat no standard functionality will automatically transfer Case ownership to the new agent.
You could explore APEX code as a solution to customize this behavior.