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anu jain
case owner field is not changing after the case has been transfer to other agent in live agent
Hi All
We have configured live agent in my org,
We have observed the case owner field is not changing after case is transfer to other agent .How we can change case owner field to current user name(who accept the chat).
Thanks,
Shivangni
We have configured live agent in my org,
We have observed the case owner field is not changing after case is transfer to other agent .How we can change case owner field to current user name(who accept the chat).
Thanks,
Shivangni
https://help.salesforce.com/articleView?id=000247132&type=1
This is working as designed. When a Case is created the owner is set, if that owner transfers the chat no standard functionality will automatically transfer Case ownership to the new agent.
You could explore APEX code as a solution to customize this behavior.