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kishore goud 3 Default value in quick action for assigning case owner to queue
Hi
On Account Object, there is quick action which is used to create new case.As per the requirement after case is created,case owner should be should defaulted to queue(Sample Queue).I need to create predefined value.I tried to assginCase.owner = queue id ,but I am getting error.So,I wanted to create formula field in user which would be retrieve queue .I unable to fugure out how to write the formula.Later ,I would be assigning Case.Owner= User.formula field.Can any one please guide me .
On Account Object, there is quick action which is used to create new case.As per the requirement after case is created,case owner should be should defaulted to queue(Sample Queue).I need to create predefined value.I tried to assginCase.owner = queue id ,but I am getting error.So,I wanted to create formula field in user which would be retrieve queue .I unable to fugure out how to write the formula.Later ,I would be assigning Case.Owner= User.formula field.Can any one please guide me .
Quick action doesn't work and you have to write a flow to assign to queue.